Shipping Policy

Thank you for shopping at Deepal Accessories.

At Deepal Accessories, we are committed to delivering high-quality accessories for DEEPAL vehicles safely and efficiently. Please read our shipping policy before placing your order.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During major sales events or holidays, processing times may be slightly longer due to increased order volume.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Estimated Delivery Times

Delivery times vary depending on your destination.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated automatically during checkout based on:

• Delivery destination

• Package size

• Package weight

From time to time, we may offer free shipping promotions on selected products or order values.

Order Tracking

After your order has been dispatched, you will receive an email with your tracking number.

Tracking information may take 24–72 hours to become active depending on the shipping carrier.

Multiple Shipments

To provide the fastest possible delivery, items within the same order may be shipped separately from different warehouses.

If this occurs:

• You will receive separate tracking numbers.

• There is no additional shipping charge.

Customs Duties & Import Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

These charges are determined by your country's customs authority and are the responsibility of the customer.

Deepal Accessories is not responsible for customs delays or additional import fees.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before submitting your order.

If an incorrect address is provided:

• Contact us immediately.

• We can update the address only before the order has been shipped.

• Once shipped, address changes are generally not possible.

Orders returned because of an incorrect or incomplete address may require additional shipping charges for reshipment.

Lost or Delayed Packages

While we work with reliable shipping partners, delays can occasionally occur due to:

• Weather conditions

• Customs inspections

• Airline or courier delays

• Peak holiday seasons

• Other unforeseen circumstances

If your package appears delayed, please contact us and we will gladly assist in locating your shipment.

Delivered but Not Received

If your tracking shows "Delivered" but you have not received your package:

1. Check around your property.

2. Ask household members or neighbors.

3. Contact your local courier office.

4. If the package still cannot be located, contact us for assistance.

Damaged Packages

If your package arrives damaged:

• Take clear photos of the package and product.

• Contact us within 48 hours of delivery.

• We will work with you to provide a suitable resolution.

Missing Items

If an item is missing from your order:

• Verify whether your order was shipped in multiple packages.

• Check all packaging carefully.

• Contact us within 7 days of receiving your shipment.

Shipping Restrictions

Some oversized products may not be available for shipping to certain countries due to carrier limitations.

If shipping is unavailable after an order is placed, we will contact you with available options or issue a full refund.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page.

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing Deepal Accessories. We appreciate your trust and look forward to helping you personalize and protect your DEEPAL vehicle.